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Our Policies & Procedures

Appointments
To schedule an appointment or to ask questions about Lana Gray services, call  (407) 260-5715. You can also email us at info@lanagray.com.

The office is open Tuesday and Thursday 9:00 am to 7:00 pm, Wednesday and Friday 9:00 am to 5:00 pm and Saturday 8:00 am to 1:00 pm.

We recommend that appointments be made as far in advance as possible to give you the greatest opportunity to get an appointment that best fits your schedule.

Cancellation Policy
If you are unable to keep an appointment, please let us know at least 24 hours prior to your scheduled time. We reserve the right to charge a fee for appointments not cancelled with ample notice. If you find that you are running more than 15 minutes late for an appointment, we ask that you reschedule so that we may be on time for our next appointment. Please call our office if you know you will be running late.

Payment
We accept MasterCard, Visa, Discover, most debit cards, personal checks, and cash.

Insurance
The doctors do not participate with any insurance carriers. Most cosmetic procedures, including laser surgery, are not considered to be medically necessary by insurance carriers and charges will be payable at the time of each treatment visit. The patient is liable for all charges. Lana Gray can only provide you with a receipt to include with your claim submission. If your insurance carrier is willing to reimburse you, those funds will be sent directly to you.

Gift Certificate Policy
Gift Certificates are available in any amount and can be purchased by phone or in-office. Gift certificates can be redeemed towards any Lana Gray service, merchandise, or applied as gratuities. Certificates are nonrefundable and valid for 12 months from the date of purchase, unless otherwise specified. Please remember to place your gift certificate in a safe keeping place, as we are not responsible for lost, stolen, damaged, or misplaced certificates.

Etiquette & Courtesy
In consideration of all guests, we ask that you either turn off pagers and cell phones or use the vibrate setting when you are visiting Lana Gray.

We love children too, but it is important that they are supervised at all times when in our center. Children are not allowed in the laser treatment rooms.

CALL TODAY FOR AN APPOINTMENT!
407.260.5715
Serving the Central Florida Area for over 20 years
Altamonte Springs, Debary, Deland, Deltona, Lake Mary, Longwood, Maitland, Orlando, UCF Area, Winter Springs.
Orange, Seminole, Volusia and Osceola Counties
Voted BEST Electrologists by Orlando Magazine!


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